Importers & Distributors of Jewelers & Watchmakers Tools & Supplies

Cas-Ker Policies


 

100% Satisfaction Guaranteed

You can buy from Cas-Ker with confidence, knowing that if you are not 100% satisfied with your order when it arrives, you may return it for a prompt exchange or refund. We are not responsible for typographical or technical errors. PRICES SUBJECT TO CHANGE WITHOUT NOTICE.


Accounts

Firms with satisfactory credit ratings by the Jewelers' Board of Trade will be shipped instantly on open account. If you are not rated by the above and wish to open a Cas-Ker account, we will send you a credit application. You must supply at least three trade references and your bank name. Please allow 30 days for approval upon receipt of signed application.
We accept VISA, MasterCard and Discover.
Minimum credit card order $25.00

Download our Credit Application


Terms

Net 10/EOM to customers with approved credit.
Returns: If you are not satisfied with any order when it arrives, you may return it for a prompt exchange or refund. Please include a copy of the invoice and reason for return. No returns accepted after 15 days, or on any special order items. Returned items must be in sellable condition.


Shipping

Shipping rates apply to destinations in CONTINENTAL US ONLY. Alaska, Hawaii and Puerto Rico customers may be subject to additional charges. UPS Ground service is not available.

International customers must contact us for a quotation before ordering (minimum international order US$350.00, shipped via UPS only). Email: casker@casker.com or call: 513-674-7700 (USA).

Most items are shipped the same day the order is recieved.

Back ordered merchandise is shipped as soon as it is available. Additional shipping is not charged on back orders. Items not normally stocked by Cas-Ker must be special ordered. These items are not returnable and subject to additional shipping charges.

Phones open 8:30AM - 5:00PM Eastern Standard Time. For Overnight Delivery please call Monday-Thursday by 3:00PM Your Local Time, Friday call by 3:00PM EST, Toll Free 1-800-487-0408. (Overnight Delivery to most areas in the continental U.S. Other services available)
Hazardous material is shipped UPS ground with an additional handling charge. All shipping charges and services subject to change without notice.

 

Shipping FAQ

-When will my order ship?
Orders of in stock merchandise are shipped within 24 hours of receipt of order, Monday-Friday from Cincinnati, Ohio.

- What are the shipping methods and rates?
Cas-Ker ships via UPS, FedEx Express and USPS. Cas-Ker selects the most economical way, based on size, weight, value and destination; unless a specific method is requested by the customer. Beginning in 2015 UPS and FedEx will begin charging dimensional weight on all packages which could affect the amount charged for shipping.

- What if an item is back ordered?
Back ordered items are shipped as soon as they are available at no additional shipping cost. Additional shipping charges do not apply to back orders.

- What if an item is special ordered?
Special ordered items will be billed for shipping. Customer will be advised in advance if an item must be special ordered. Special conditions apply.

- How do I track my order?
By providing your email with your order you will receive tracking information for orders sent via UPS and FedEx. Tracking information is not available for orders sent by the Cas-Ker Company through USPS.

- What if I live in Hawaii, Alaska, Puerto Rico or other U.S. Territories?
Cas-Ker ships to these locations, via UPS and USPS. Shipping method is determined by size, weight, value of the order and customer requests when possible. Special conditions apply.

-Does Cas-Ker ship to International locations?
Cas-Ker ships internationally, special terms and conditions apply. (You will be contacted with additional information before your international order is processed.)

- Are there any shipping regulations or restrictions?
Certain items can only be shipped by UPS Ground within the continental 48 states. These items are identified in catalogs and on the website. In addition there are a limited number of large items that can only be shipped LTL Freight.

- Can I refuse a damaged package?
If you receive a package with obvious damage refuse the delivery and notify Cas-Ker. If you accept a package with hidden damage, save all packing material and notify Cas-Ker.

- How do I return an item for credit?
RMA's are not required for returns. A copy of the original invoice must accompany the return. The item must be returned in the original condition including all packaging, within 15 days of receipt. Please provide an explanation for the return if necessary, if the item is defective, damaged or outside of the 15 day period.

 

 

 

 

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Cas-Ker Company
Importers & Distributors of Jewelers & Watchmakers Tools & Supplies

2550 Civic Center Drive
Cincinnati, OH 45231

Call: 513-674-7700
FAX: 800-487-5848

 

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